Frequently asked questions.

Our support team is available 24/7 to assist you.

Mining Locations
Where are
you located?
Mining Locations

Bit3 operates mining
facilities in the Benelux,
Norway and Canada.

Mining Locations
Do you
guarantee
uptime?
Mining Locations

Yes, we do. We guarantee a network and electricity uptime of 99% (On a yearly basis).

Mining Locations
What is the
capacity?
Mining Locations

On all our locations we have a combined capacity of 200 Mwatt available. Nevertheless Bit3 is always expanding.

Mining Locations
Where are
you located?
Mining Locations

Bit3 operates mining
facilities in the Benelux,
Norway and Canada.

Mining Locations
Do you
guarantee
uptime?
Mining Locations

Yes, we do. We guarantee a network and electricity uptime of 99% (On a yearly basis).

Mining Locations
What is the
capacity?
Mining Locations

On all our locations we have a combined capacity of 200 Mwatt available. Nevertheless Coincloud is always expanding.

Cloudmining & Hosted mining

FAQ

What are the
expected returns for Cloudmining?

FAQ

Please keep in mind that mining is subject to a daily maintenance fee of 7% (if applicable to your mining plan) which must be deducted from the daily mining rewards.

The results of cryptocurrency mining highly depend on the price and the network difficulties of the given cryptocurrencies that you are mining. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.

FAQ
What is the duration of
a Cloudmining contract?
FAQ

The prices displayed correspond to the rental of a computing power unit over a fixed period of 2 years.. The entire cost is included in the price displayed, there is only a 7% service fee.

For all of our cloud mining contracts, you only pay once the price displayed on the site for the duration indicated.

Note: Electrical charges, network charges, firewall and maintenance charges are included on all cloud mining offerings.

FAQ

How to make a
withdrawal?

FAQ

You have the option to transfer your cryptocurrencies to an exchange platform (e.g. Coinbase, Binance, Kraken,…) or to a hardware wallet (Ledger, Ngrave,…) or online wallet (Metamask,…).

FAQ

What is the duration
of hosted mining contract?

FAQ

All hosted mining contracts with a fixed price per kWh have a fixed contract duration of 12 month or more when needed.

The monthly charge is based upon the measured consumption, as displayed in your control panel.

Our control panel allows you to monitor the realtime consumption, as well as to restart your miner remotely.

FAQ

Do I need to pay a deposit if I want to host my miners?

FAQ

Yes, for all the hosted mining contracts there is a deposit needed of 2 months, based upon the miners consumption as stated on asicminervalue.com.

This deposit is refunded at the end of the contract period.

FAQ

How do you measure the consumed electricity?

FAQ

Our software solution MeasureX provides realtime web-based power monitoring, so you only pay what you consume.

FAQ

Do you have
insurance?

FAQ

Yes we do, but it is limited to € 2.500,00 per miner in mint condition. Additional insurance can be provided upon request (based on 3% yearly of the insured value).

FAQ

Is there a hosting fee applicable when placing my miners?

FAQ

Yes, for each miner you pay a hosting fee of 0,04€ per kWh.

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